We use Canada Post to deliver our orders.  If you are not home, the mail carrier may leave you a notice card to pick it up at the nearest post office, or they may leave your parcel in a sheltered spot that can not be seen by people passing by.  Canada Post called this a Safe Drop. 

Does it show as delivered today?  It might have been scanned as "delivered" as it was put on the delivery truck.  It is on its way.  If you do not see if by the end of the day, check your mailbox.  If the mail carrier could not contact you, you will find a note instructing you to pick up your parcel at the nearest post office. 

If it has been two business days, call the post office to see if your package is there.  If it can not be located, call us and we will take care of filing a lost parcel claim with Canada Post.  Contact us within two weeks from the "delivered" date so we can investigate the issues.  If more than two weeks have passed, tracing becomes less reliable and the request may be declined. 

Call your nearest post office to see if your parcel is there.  The Canada Post driver may be in the process of dropping off your parcel and returning the following business day to put the card in your mailbox.  If it has been two business days since it should have been delivered, contact our store. 

Canada Post currently estimates 5-14 days for standard shipping.  For online and store pickup orders, we estimate processing time of 1-2 business days for in-stock items.  Express shipping estimates are on 3-8 days plus processing time. 

Standard shipping is calculated at the time of checkout, within Canada (before taxes, and excludes gift cards).  On orders for curbside store pickup is always free. 

Your items are shipped from Brandon, Manitoba from in-stock items.  Order items that are custom/replacement/warranties may ship direct from supplier at the time of order. 

Once an order is place, it may take 1-2 days to process and hand-off to a shipping partner.  When we hand-off an order, we send a shipping confirmation email with a tracking number.  Due to delays at Canada Post, tracking numbers may show no movement for up to 15 days.  (Tracking begins when Canada Post scans an item, this can be days after we hand it off).  Find your tracking number under your order history, in your Livingstone account.  If your tracking number has not updated for 15 days or more, contact our Store helpdesk. 

For store curbside orders, you may not receive a tracking number in your shipping confirmation email.  It means your order is on its way, and we will send an email as soon as it is ready for you to pickup. 

Payment or stock issues can also cause delays.  We will email you within a one to two business days after you place an order if we discover an issue we cannot resolve.

If your have not received a shipping confirmation email after several days, check your order history for a tracking number.  Contact us if you do not see one.

You might see a cancelled order in your order history if we changed shipping instructions or carriers.  You will receive an updated email with a updated tracking number. 

Your order may also be cancelled if your payment is declined, the billing address does not match the one on file with your credit card company, or other authorization issues.  Check your email for a follow-up message from us.

If your order is still processing, we may be able to cancel it.  Call us to find out.  If it has been shipped or is complete, it is too late to cancel, but you can easily return it to our store.

Yes.  Include the name of the designated "pickup person" when you place your order.  They will need to bring current photo ID, so we know we are handing over your order to the right person.  Note: we need a full name (Cab drivers, Uber drivers or Couriers cannot pickup orders).

Contact us if you want to change the pickup person after an order has been placed.

Shipping restrictions apply to some products; fuel(s), oils, lubricants are considered dangerous goods and can only be shipped by ground.  Oversized items like bricks, mowers and live goods require special care when shipped.  If we have very low stock on an item, we may want to double-check that we have it before allowing orders.  Contact our store customer service to find out about restrictions and possible extra costs. 

You can start earning points both online or in store!

Online - Create or Activate an Account with us the next time you shop online. You will need to have a phone number and email address entered on your customer profile. If you have shopped online with us before but checked out as a Guest, you can just use the "Reset Password" link with the email you would have used to checkout before.

In Store - Simply provide a phone number and email address when you are at the checkout desk, and a member of our team will get you enrolled!

Do you shop both in store and online?

In order for your Loyalty Account to sync between your In-Store and Online purchases, you will need make sure that you use the same phone number and email address for both customer profiles.

You will earn 1 point for every $1.00 spent on qualifying products. 

There are a few exclusions, points will not be earned on purchases of the following:

• Fundraiser Items
• Labour/Services
• Fees

As you accumulate points, they can redeemed for a discount on your purchases. ex. 1,000 points = $10 discount on your purchase. There may be additional rewards offered and Rewards are subject to change without notice.

If you have are actively enrolled in our Rewards Program, and have accumulated enough points to redeem available rewards, you can redeem these rewards at the time of purchase - both online and in store. 

Online - Make sure you are logged into your Account when shopping with us! After adding an item to your cart, on the cart page below the "Proceed to Checkout" button, there is a section for Rewards. Any available rewards will be there and you simply click the "Apply" button to redeem.

In Store - At checkout, a member of our team will be able to see any available rewards and ask you if you would like to redeem them on your purhcase.

You can view your points balance in your online account.

If you have only shopped in store with us, you can ask us the next time you are in store, or you can setup your online account by visiting https://www.livingstoneoutdoor.com/account/login/.

You will need to setup the online account with the same email address and phone number you have given us for your Customer Profile and Loyalty enrolment when shopping in store.