Returns

If you would like to return an item purchased online, please check with the store to verify that your item is eligible for return prior to bringing or sending back. Return postage is the responsibility of the buyer. All goods that meet return policy eligibility should be returned to the physical store location at 1610 Byng Ave, Brandon, Manitoba. Please see the customer service desk for all returns.

Returns are not accepted after 14 days past purchase date, store credit may apply. Please contact us for more information.

We do not accept returns for the following items:

• • Live goods
  • Final Sale items
  • Special order items* 
  • Items that have an odor, or animal hair
  • Products that have been modified from their original sale condition

*50% deposit required for Special Order products. Payment due upon receiving the product. Storage fees may apply after 10 days if product is not picked up.

Returning Bricks: 

• Must be within 30 days of purchase.
• Must be uncut, unmarked, not discoloured, in new condition and not broken. 
• Special order bricks are not returnable.
• ONLY full layers, or full items are accepted for return (i.e.: mega-libre (full layers), diamond face slabs (each), Etc. - See store for details. 

Shipping

Our online store only offers shipping within Canada. If you are an International customer, please contact us directly and we can determine if we are able to ship an item to you.

Shipping Service Providers

We offer Canada Post Expedited Parcel and FedEx Ground as our default service options. In the event that an item cannot be shipped via those services, we may be able to provide a custom shipping quote for another service option or carrier. If you are purchasing an item online that requires a custom quote, the shipping method "Shipping - Quote Required" will be available at checkout. A member of our team will then be in contact to provide you with the quote.

Shipping Costs

Shipping is calculated by the size and weight of the items you are purchasing and shipping quotes/estimates you see online are the quotes directly calculated and provided by our shipping carriers; as we are tied to their systems. These calculations are estimates only, and if there is a discrepancy between the estimated shipping cost and the actual cost you will be advised before your order ships.

Processing Times

Please allow 1-2 business days for your order to be processed and passed to the shipping carrier.

Delivery Times

Please allow 2-10 business days for your order to be delivered once we have passed the item to the Shipping Carrier.

Tracking

Once a shipping label has been created, you will be emailed a tracking number for your order.

Local Delivery

Local Delivery is available upon request, and will be an option at checkout in our online store for some items. This option will require a quote from our store. 

In-Store Pickup

You can always pick your order up in store! Please allow 1-2 business days for your order to be processed and prepared for pickup. You will be notified via email when your order is ready to be picked up. Please see the customer service desk in the Gift Shop to pick up your order, unless otherwise directed.